Home
Complaints
Customer Care
Complaints Procedure
We take every complaint seriously. Here's how to raise a concern and what to expect.
At Tigers Transport, we aim to deliver a professional, punctual, and premium service on every journey. If we fall short of that standard, we want to hear from you so we can put it right. All complaints are taken seriously and handled with care and confidentiality.
You can raise a complaint by any of the following methods:
Acknowledgement
We will acknowledge your complaint within 2 working days of receiving it, confirm we have it in hand, and provide a reference number.
Investigation
We will investigate your complaint fully — reviewing booking records, speaking with the relevant driver or team member, and gathering all relevant information.
Full Response
You will receive a full written response within 10 working days. If the investigation requires more time, we will keep you informed of progress.
Resolution
Where we have fallen short, we will explain what went wrong, what we are doing to prevent it happening again, and where appropriate, offer a remedy.
If you are not satisfied with our response, you may request that your complaint is reviewed by a senior manager. Please reply to our response email or write to us at the address above, marked "Complaint Escalation".
As a DVSA-licensed operator, we are also subject to the Traffic Commissioner's oversight. If you believe there has been a serious breach of operator licensing requirements, you may contact the Traffic Commissioner for London and the South East.
To help us investigate your complaint as quickly as possible, please provide:
Tigers Transport Ltd
469 Cranbrook Road, Ilford, IG2 6EW
Tel: 0208 050 5180
Email: Enquiries@tigerstransport.com