Privacy Policy

1. Who We Are

Tigers Transport Ltd ("Tigers Transport", "we", "us", "our") is a coach and minibus hire company registered in England. Our registered address is 469 Cranbrook Road, Ilford, IG2 6EW, Essex. We are the data controller for all personal information collected through this website and our booking process.

If you have any questions about how we handle your data, contact us at Enquiries@tigerstransport.com.

2. What Data We Collect

When you request a quote or make a booking, we collect:

• Full name
• Email address
• Telephone number
• Journey details (pick-up/drop-off addresses, date, time, passenger count)
• Special requirements you choose to share (e.g. wheelchair access, luggage)

We may also collect technical data automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on the site. This is collected via cookies — see our Cookies Policy for details.

3. How We Use Your Data

We use your personal data to:

• Provide and confirm your coach or minibus booking
• Communicate with you about your journey
• Process payments
• Respond to enquiries and complaints
• Improve our website and services
• Comply with our legal obligations

We do not sell your personal data to any third party. We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract performance — to fulfil your booking
• Legitimate interests — to manage and improve our services
• Legal obligation — where required by law
• Consent — where you have explicitly opted in (e.g. marketing)

5. How Long We Keep Your Data

We retain booking and customer records for 6 years in line with HMRC requirements. Enquiry data from customers who did not proceed to booking is held for 12 months. You may request deletion at any time (see Your Rights below).

6. Who We Share Your Data With

We may share your data with:

• Our drivers — name and contact details to facilitate collection
• Payment processors — to securely handle transactions
• IT and hosting providers — who process data on our behalf under data processing agreements

All third parties are required to handle your data in accordance with UK data protection law.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Delete your data (where no legal obligation requires us to retain it)
• Restrict how we process your data
• Data portability — receive your data in a machine-readable format
• Object to processing based on legitimate interests
• Withdraw consent at any time where consent is the legal basis

To exercise any of these rights, email us at Enquiries@tigerstransport.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data transmission.

9. Cookies

Our website uses cookies to improve your experience. For full details of the cookies we use and how to manage them, please see our Cookies Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page with the date of last update shown above.

11. Contact

Tigers Transport Ltd
469 Cranbrook Road, Ilford, IG2 6EW
Tel: 0208 050 5180
Email: Enquiries@tigerstransport.com